PC Case or Cooler Display Screen Not Working
Some KOTIN desktop PCs include display screens on the PC case and/or CPU cooler. These screens may show information such as the KOTIN logo, CPU temperature, or other system status details. If the screen is not turning on, or if it only shows the KOTIN logo without system information, please follow the steps below. Common symptoms You may need this guide if: The case display screen does not turn onThe CPU cooler display screen does not turn onThe screen turns on but only shows the KOTIN logoThe screen does not... Read more...
Resetting or Reinstalling Windows
This guide explains basic information about resetting or reinstalling Windows. When should I reset Windows?A reset may help if Windows has serious software issues, repeated errors, performance problems, or unwanted software that cannot be removed normally. Will resetting Windows delete my files?Windows may offer options to keep personal files or remove everything. However, we strongly recommend backing up important files before resetting or reinstalling Windows. How do I reset Windows?Go to: Settings > System > Recovery > Reset this PC Then follow the on-screen instructions. Should I reinstall Windows myself?Only... Read more...
Windows Update FAQ
This guide explains common questions about Windows Update. Should I install Windows updates?Yes. Windows updates can include security fixes, stability improvements, driver updates, and compatibility updates. How do I check for updates?Go to: Settings > Windows Update > Check for updates Restart your PC if Windows asks you to do so. Why is Windows Update taking a long time?Some updates are large and may take longer depending on internet speed, storage speed, and update size. What should I do if an update fails?Restart your PC and try again. Make sure... Read more...
Windows Activation FAQ
This guide explains common Windows activation questions. How do I check if Windows is activated?Go to: Settings > System > Activation Windows will show whether your copy is activated. Why is Windows asking for activation?Windows may ask for activation after hardware changes, reinstalling Windows, changing editions, or signing in with a different account. Where is my Windows product key?Some systems use a digital license instead of a printed product key. If your PC includes Windows, activation may happen automatically after connecting to the internet. What should I do if Windows... Read more...
Game Crashes, Lag, or Stuttering FAQ
Use this guide if a game crashes, lags, freezes, or stutters during gameplay. Why does my game crash?Game crashes may be caused by outdated drivers, corrupted game files, game bugs, background apps, overheating, insufficient system resources, or incompatible settings. Why does my game lag or stutter?Lag or stuttering may happen due to network issues, high graphics settings, background apps, limited memory, storage activity, driver issues, or high temperatures. What should I try first?Restart your PC.Update your graphics driver.Install Windows updates.Verify or repair the game files through the game launcher.Lower graphics... Read more...
Connecting a Gaming Monitor
This guide explains how to connect a gaming monitor to your KOTIN PC. Where should I connect my gaming monitor?If your PC has a dedicated graphics card, connect the monitor to the graphics card ports. These ports are usually located lower on the back of the PC. Which cable should I use?For high refresh rates, DisplayPort or HDMI may be required depending on your monitor and graphics card. Check your monitor manual for supported refresh rates and cable requirements. Why is my monitor only showing 60Hz?Your monitor may be set... Read more...
How to Improve FPS and Game Performance
Use this guide for basic steps that may help improve FPS and overall game performance. Update your graphics driverMake sure your graphics driver is up to date. Graphics driver updates may improve performance, compatibility, and stability in newer games. Check your game settingsLower demanding settings such as shadows, ray tracing, reflections, texture quality, view distance, and anti-aliasing. Use the correct display portIf your PC has a dedicated graphics card, connect your monitor to the graphics card ports, not the motherboard display ports. Close background appsClose unnecessary apps, browser tabs, launchers,... Read more...
Gaming Performance FAQ
This guide explains common questions about gaming performance on your KOTIN PC. What affects gaming performance?Gaming performance may depend on the game, graphics settings, screen resolution, refresh rate, CPU, GPU, memory, storage, cooling, drivers, and background apps. Will every game run at the same FPS?No. Different games have different hardware requirements. A lightweight game may run at very high FPS, while a newer AAA game may require lower graphics settings for smooth performance. Why is my FPS lower than expected?FPS may be affected by high graphics settings, high resolution, outdated... Read more...
KOTIN Desktop PC Safety and Care Guide
This guide explains basic safety and care tips to help keep your KOTIN desktop PC in good condition. Place your PC in a safe locationPlace your desktop PC on a stable, flat surface. Avoid placing it on carpet, unstable furniture, or anywhere the system could tip, fall, or block airflow. Keep airflow clearMake sure the air vents are not blocked. Leave enough space around the front, back, top, and sides of the PC so air can move freely. Poor airflow may cause higher temperatures, louder fan noise, or reduced performance.... Read more...
Need Help? Here’s How to Reach KOTIN PC Support
Whether you need help with an order, technical troubleshooting, product information, or after-sales service, our support team is here to help. To make the process faster, please include your order number, invoice number, or the email address used for purchase when contacting us. If your request is related to a specific PC system, please also provide the product model, serial number if available, and a short description of the issue. Before You Contact Us To help us route your request to the right team, please prepare the following information: Order number or invoice number... Read more...
Enabling TPM 2.0
TPM 2.0 is a security feature required by Windows 11 and some security-related applications. Many modern systems already have TPM 2.0 enabled by default. What is TPM 2.0?TPM stands for Trusted Platform Module. It helps provide hardware-based security features for Windows, such as device encryption, secure boot support, and Windows 11 compatibility. Do I need TPM 2.0?TPM 2.0 is required for Windows 11. Some security features, software, or games with anti-cheat systems may also require TPM or Secure Boot. How do I check if TPM 2.0 is enabled?Press Windows +... Read more...
Windows 11 Questions and Answers
This guide answers common questions about Windows 11 on your KOTIN PC. Does my KOTIN PC support Windows 11?Many modern KOTIN PCs support Windows 11, but compatibility depends on your processor, memory, storage, TPM 2.0, Secure Boot support, and other system requirements. How can I check Windows 11 compatibility?You can check your system information in Windows Settings or use Microsoft’s official compatibility tools when available. Is Windows 11 already installed?Some KOTIN PCs may ship with Windows 11 installed, while others may ship with a different operating system depending on the... Read more...
KOTIN PC Warranty
Review KOTIN PC limited warranty coverage, exclusions, service requirements, shipping guidance, and warranty support contact information. Read more...
Drivers and Software Downloads
Download KOTIN display software and find official driver resources for graphics, chipset, Windows, motherboard, Wi-Fi, Bluetooth, and audio updates. Read more...
Getting started with your KOTIN desktop PC
A first-time setup checklist for your KOTIN desktop PC, including display, power, Windows setup, and update basics. Read more...