Refund policy

Return and Refund Policy

Return Window

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be in its original condition, with all original packaging, accessories, manuals, power cables, and included materials. The item must not be damaged, modified, disassembled, or missing key parts.

Return Authorization Required

Before sending any item back, you must contact us at info@kotin.com to request return authorization.

Returns sent without prior authorization may not be accepted. The return address and instructions will be provided by our support team after your return request is reviewed.

Non-Quality Returns

For returns that are not caused by a product defect, such as ordering the wrong item or changing your mind, the customer is responsible for return shipping costs.

Returned items must be received and inspected before any refund is issued.

Defective or Damaged Products

If you believe your product is defective, damaged during shipping, or dead on arrival, please contact us at info@kotin.com as soon as possible.

For dead-on-arrival issues, please contact us within 7 days of receiving the product and provide photos, videos, packaging images, and a clear description of the issue.

After review, we may offer repair, replacement, refund, or another reasonable solution depending on the situation and inspection result.

Shipping Damage

If your product arrives damaged, please keep the original packaging and provide photos or videos of:

The outer shipping box
The inner packaging
The damaged product
The shipping label, if available

This information helps us investigate the issue with the carrier and determine the appropriate solution.

Return Shipping Costs

For non-quality returns, the customer is responsible for return shipping costs.

For confirmed product quality issues, we may cover reasonable return shipping costs or provide a return shipping label, depending on the case and return instructions provided by our support team.

Inspection and Refunds

Once we receive your returned item, we will inspect it to confirm its condition and eligibility for refund.

Inspection is typically completed within 2-5 business days after the returned item is received.

If the return is approved, a refund will be issued to the original payment method within 3-7 business days after inspection is completed. Your bank, credit card issuer, PayPal, or payment provider may require additional time to post the refund to your account.

Restocking or Deduction

We do not charge a standard restocking fee by default.

However, if a returned item is missing accessories, damaged, altered, incomplete, or not in its original condition, we may deduct reasonable costs from the refund or reject the return, depending on the condition of the item.

Items Not Eligible for Return or Full Refund

The following situations may not be eligible for return or full refund:

Return request submitted after the return window
Damage caused by misuse, accident, liquid damage, drops, improper installation, or improper handling
Unauthorized disassembly, modification, repair, or alteration
Overclocking, BIOS flashing, or unsupported hardware/software changes that cause damage or instability
Missing accessories, packaging, manuals, cables, or key components
Product serial number removed, damaged, altered, or inconsistent with the original order
Software installation issues, operating system misconfiguration, driver conflicts, or user operation errors not caused by a hardware defect

Order Cancellation

You may contact us to request order cancellation before the order has shipped.

If the order has already shipped, it will be handled under our return process.

Exchanges

Exchanges are generally available only for confirmed product quality issues or special cases approved by our support team.

Contact

To request a return, refund, exchange, or support, please contact:

Email: info@kotin.com

Limited Warranty Policy

Limited Warranty Period

KOTIN PC products include a 1-year limited warranty, unless otherwise stated on the product page or order documentation.

The warranty period begins on the date the customer receives the product.

What the Warranty Covers

This limited warranty covers manufacturing defects and hardware failures that occur under normal use during the warranty period.

Depending on the issue and inspection result, we may provide repair, replacement parts, product replacement, refund, or another reasonable solution.

What the Warranty Does Not Cover

This limited warranty does not cover:

Damage caused by misuse, abuse, accident, drops, impact, or liquid exposure
Damage caused by improper installation, improper maintenance, or improper handling
Unauthorized disassembly, repair, modification, or alteration
Damage caused by overclocking, BIOS flashing, unsupported hardware changes, or unsupported software changes
Issues caused by software installation, operating system settings, driver conflicts, viruses, malware, or customer operation errors
Cosmetic wear, scratches, dents, or normal wear and tear
Missing accessories or parts not reported within the required return or support period
Products with removed, damaged, altered, or inconsistent serial numbers

Warranty Service Process

To request warranty service, contact us at info@kotin.com with:

Your order number
Product model
Serial number, if available
A description of the issue
Photos or videos showing the problem, if applicable

Our support team may provide troubleshooting steps before approving repair, replacement, or return service.

Shipping for Warranty Service

For confirmed warranty-covered issues, we may cover reasonable repair or replacement handling costs according to the instructions provided by our support team.

Do not send any product back without prior authorization. Unauthorized returns may not be accepted.

Data Backup Responsibility

Customers are responsible for backing up their data before sending any product for repair, replacement, or return.

We are not responsible for data loss, software loss, files, personal settings, or other data-related issues that may occur during inspection, repair, replacement, refund, or return processing.

Technical Support

We provide basic technical support by email. We aim to respond to support inquiries within 1-2 business days.

Custom or Future Configured Products

Future custom-configured products may be subject to additional or separate warranty and return terms. Any applicable product-specific terms will be stated on the relevant product page or order documentation.