Refund policy

Return and Refund Policy

Return Window

KOTIN.com customers may request a return within 30 days after receiving the order. This policy applies only to purchases paid directly to KOTIN through KOTIN.com. Purchases through Amazon, Newegg, or another marketplace are governed by that platform’s return and refund policies.

To qualify, the item must be returned in its original condition with its original packaging, accessories, manuals, cables, and included materials. It must not be damaged, materially modified, improperly disassembled, or missing key parts.

Return Authorization Required

Before returning anything, email info@kotin.com for authorization and instructions. Unauthorized returns may be refused.

Non-Quality Returns

For a change of mind, incorrect selection, or another non-defect reason, the customer is responsible for authorized return shipping. KOTIN does not charge a standard restocking fee, but may deduct reasonable costs or deny a full refund if an item is damaged, altered, incomplete, or missing included materials.

Defective or Damaged Products

Contact info@kotin.com promptly. Dead-on-arrival or visible shipping-damage reports should be submitted within 7 days after delivery with the outer box, inner packaging, shipping label, product, photos or video, and a description of the issue. KOTIN will review the evidence and may provide repair, replacement, refund, or another appropriate remedy.

Inspection and Refunds

Returned items are inspected before approval. Inspection is normally completed within 2–5 business days after receipt. Approved refunds are issued to the original payment method, normally within 3–7 business days after inspection; the payment provider may require additional posting time.

Exclusions

A return or full refund may be denied for late requests; misuse, accident, liquid or impact damage; improper installation or handling; unauthorized repair or material alteration; damage caused by overclocking, BIOS flashing, incompatible hardware, or unsupported changes; missing materials; altered serial numbers; or software and user-operation issues not caused by a covered hardware defect.

Cancellations and Exchanges

Cancellation may be requested before shipment but is not guaranteed. After shipment, the return process applies. Exchanges are generally limited to confirmed defects or cases approved by KOTIN.

Limited Warranty

Warranty service is separate from return eligibility. See the complete KOTIN PC 1-Year Limited Warranty. Optional paid Protection Plans are governed by their separate written contracts.