Whether you need help with an order, technical troubleshooting, product information, or after-sales service, our support team is here to help. To make the process faster, please include your order number, invoice number, or the email address used for purchase when contacting us.
If your request is related to a specific PC system, please also provide the product model, serial number if available, and a short description of the issue.
Before You Contact Us
To help us route your request to the right team, please prepare the following information:
- Order number or invoice number
- Name and email used when placing the order
- Product model or configuration
- A clear description of the issue
- Photos, screenshots, or error messages if relevant
If your KOTIN PC was purchased through a third-party retailer, please include your proof of purchase so we can verify the product and provide accurate support.
Support Hours
Live Chat & Email: Available 24/7
Our live chat and email support team is available 24 hours a day, 365 days a year—including weekends and holidays. Response times may vary during busy periods and shift changes.
Phone Support: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Phone support is available at (626) 995-1310 during these hours. Outside phone support hours, please contact us through live chat or email support@kotin.com.
Live Chat
Our live chat team is available around the clock to help with order questions, product information, and basic troubleshooting.
You can click the Live Chat button in the lower right corner of the website to ask about:
- Order updates
- Basic troubleshooting
- Product questions
- Sales assistance
- General support
Technical Support
If you need help with setup, troubleshooting, hardware issues, system performance, or warranty-related questions, please contact our Technical Support team.
Technical Support Phone: (626)995-1310
Technical Support Email: support@kotin.com
Sales & Order Support
For questions about product availability, custom PC configurations, order details, shipping, or payment, please contact our Sales Support team.
Sales Support Phone: (626)995-1310
Sales Support Email: info@kotin.com
Drivers, Software, and Downloads
If you are looking for drivers, software updates, manuals, or system resources, please visit our Drivers & Software page first. Many common setup and update questions can be resolved there.
Submit a Support Request
If you prefer to leave a detailed message or have trouble opening live chat, please use our contact form.
When submitting a request, include as much information as possible so our team can review your case faster and respond with the right solution.