KOTIN PC Warranty

May 20, 2026

KOTIN PC 1-Year Limited Warranty

Eligible new KOTIN-branded desktop computers include a 1-Year Limited Warranty. This warranty is provided to the original purchaser and is subject to the terms below. An order number and proof of purchase may be required. Purchases made through a third-party marketplace are also subject to the warranty documentation and terms provided with the applicable marketplace listing or order.

Warranty Period

Eligible KOTIN PCs include a one-year limited warranty beginning on the date the customer receives the PC. Unless the customer provides reliable evidence of a different receipt date, KOTIN will use the delivered date recorded by the shipping carrier or the applicable sales platform. For an authorized local pickup, the warranty begins on the date the customer receives the PC.

Repair or replacement does not restart or extend the original warranty period unless required by applicable law. Other eligible defects that arise during the remaining warranty period will continue to be evaluated under this Limited Warranty.

What This Limited Warranty Covers

During the warranty period, KOTIN warrants that the covered KOTIN PC will be free from defects in materials and workmanship under normal use.

If KOTIN confirms that an eligible hardware defect is covered, KOTIN may, at its option and subject to applicable law:

- troubleshoot or diagnose the product;
- repair the product;
- repair or replace the affected component;
- replace the product with a new, refurbished, reconditioned, or functionally equivalent product; or
- provide another remedy required by applicable law.

Replacement parts and products may be new, refurbished, reconditioned, or functionally equivalent. Any part or product replaced by KOTIN may become KOTIN property where permitted by law.

For approved warranty service during the applicable warranty period, KOTIN will provide the covered replacement component and KOTIN-authorized standard shipping required for that service at no charge to the customer. Each request remains subject to diagnosis, warranty eligibility, these terms, and applicable law.

Replacement components provided by KOTIN may be inspected and tested before shipment. Testing cannot eliminate the possibility of shipping damage. If a replacement component arrives visibly damaged or does not function upon installation, contact KOTIN Support promptly, retain the original packaging, and provide requested photos, videos, or diagnostic information. If KOTIN confirms that the component was damaged in transit or arrived defective, KOTIN will provide an appropriate remedy and cover KOTIN-authorized standard shipping.

What This Limited Warranty Does Not Cover

This limited warranty does not cover damage, failure, or other issues caused by:

- misuse, abuse, neglect, improper handling, or use contrary to product instructions;
- accidents, drops, impact, liquid exposure, moisture, corrosion, fire, environmental conditions, or other external causes;
- power surges, unstable power, improper electrical connections, or unsuitable power equipment;
- unauthorized repair, improper installation, or damage caused by service not authorized by KOTIN;
- overclocking, BIOS flashing, firmware modification, or operation outside recommended specifications;
- software, operating-system changes, malware, viruses, corrupted files, driver conflicts, third-party applications, or data-recovery needs;
- user-installed or third-party hardware itself, incompatible components, or any malfunction, damage, software issue, licensing issue, or other problem caused by installing, removing, replacing, configuring, or using a third-party component;
- normal wear and tear or cosmetic conditions that do not affect functionality, including scratches, dents, or discoloration;
- lost or damaged data, files, software, passwords, licenses, settings, or other stored information; or accessories, external peripherals, packaging, or consumable items unless expressly identified as covered.

Opening the system, upgrading a component, or using a third-party part does not by itself automatically void this limited warranty. However, KOTIN is not responsible for problems caused by the third-party part, the installation or removal process, resulting hardware or software changes, or incompatibility with the original system configuration. For example, Windows activation or licensing issues caused by replacing a storage drive, reinstalling the operating system, changing hardware, or using a third-party component are outside the scope of this limited warranty.

Third-Party Components

Some components in a KOTIN PC are manufactured by third parties and may carry a separate manufacturer warranty. When appropriate, KOTIN may direct the customer to the component manufacturer for specialized warranty service, software, firmware, drivers, or technical support.

How to Request Warranty Service

Before returning a product or component, contact KOTIN Support and obtain authorization and shipping instructions. Be prepared to provide:

- your order number;
- the PC model and serial number;
- proof of purchase, if requested;
- a description of the issue;
- relevant photos or videos; and
- the troubleshooting steps already completed.

KOTIN may request reasonable diagnostic or troubleshooting steps before authorizing repair or replacement. Do not ship a product, component, or accessory to KOTIN without prior authorization.

Data Backup

Back up all data before sending a PC or storage device for service. Diagnosis or service may require a system reset, operating-system reinstallation, drive replacement, or other work that can erase stored information. To the extent permitted by law, KOTIN is not responsible for loss of data, files, software, passwords, licenses, applications, or settings.

Shipping for Warranty Service

For approved warranty service during the applicable warranty period, KOTIN will cover the standard shipping arranged or authorized by KOTIN for that service. KOTIN Support will provide the applicable shipping method and instructions after confirming eligibility.

The customer is responsible for following those instructions and packaging any returned product or component securely. Unauthorized shipping methods, optional expedited service, unnecessary items included in a return, and damage caused by inadequate or improper packaging are not covered unless KOTIN agrees otherwise in writing.

Once KOTIN provides a return shipping label, the customer must ship the product or component within 10 calendar days from the date the label is issued. If the return is not shipped within this period and the shipping label expires, the customer may be responsible for any additional shipping costs required to obtain a replacement label.

Purchases Through Amazon, Newegg, or Other Sales Channels

Eligible KOTIN PCs include the applicable 1-Year Limited Warranty, but the controlling warranty documentation, claim procedures, returns, refunds, exchanges, and cancellations for purchases made through Amazon, Newegg, or another third-party marketplace are governed by the applicable product listing, order documentation, and policies of the original sales channel. KOTIN may still provide technical support and applicable warranty assistance when the customer provides a valid order number or proof of purchase.

Optional KOTIN PC Protection Plans for KOTIN.com Purchases

Optional paid 2-Year and 3-Year KOTIN PC Protection Plans, when offered, are available only for eligible purchases made directly through KOTIN.com. They are not offered by KOTIN for purchases made through Amazon, Newegg, or another third-party marketplace.

A paid KOTIN PC Protection Plan is separate from the included 1-Year Limited Warranty. The selected plan’s written contract, total coverage period, eligibility requirements, exclusions, cancellation rights, claim process, and service limits control that plan. Purchasing a Protection Plan does not reduce the rights provided by this limited warranty or applicable law.

Lifetime Technical Support

KOTIN provides lifetime technical support for KOTIN PCs when the customer can provide a valid order number or other proof of purchase. Technical support may include reasonable troubleshooting guidance, compatibility information, and assistance identifying a hardware or software issue.

Lifetime technical support does not extend the warranty period and does not include free parts, repair labor, shipping, replacement, on-site service, data recovery, third-party licenses, or reimbursement for third-party products or services. After the applicable warranty or Protection Plan expires, KOTIN may still discuss available diagnosis or repair options. Any charge, shipping responsibility, scope of work, and service arrangement will be determined based on the specific circumstances and must be agreed to separately.

Returns and Refunds

Warranty service is separate from return and refund eligibility. Returns, refunds, exchanges, and cancellations for KOTIN.com orders are governed by the KOTIN Return and Refund Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, KOTIN will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of business, loss of profits, loss of use, downtime, or the cost of substitute equipment or services.

Some states do not allow certain exclusions or limitations, so some of the limitations above may not apply to you.

Your Legal Rights

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state. Nothing in this limited warranty limits any right or remedy that cannot be limited under applicable law.