Use this guide if a game crashes, lags, freezes, or stutters during gameplay.
Why does my game crash?
Game crashes may be caused by outdated drivers, corrupted game files, game bugs, background apps, overheating, insufficient system resources, or incompatible settings.
Why does my game lag or stutter?
Lag or stuttering may happen due to network issues, high graphics settings, background apps, limited memory, storage activity, driver issues, or high temperatures.
What should I try first?
Restart your PC.
Update your graphics driver.
Install Windows updates.
Verify or repair the game files through the game launcher.
Lower graphics settings.
Close background apps.
Check your internet connection for online games.
What if only one game has issues?
If only one game has issues, the problem may be related to that game’s settings, update, launcher, server, or compatibility. Check the game’s official support page for known issues.
What if all games have performance issues?
If multiple games have issues, contact us with your product model, game names, graphics settings, temperatures if available, and any error messages.
Need help with game crashes or stuttering?
Email: info@kotin.com
Phone:(626)995-1310