Shop Pay Installments allows eligible customers to split their purchase into installment payments at checkout. Availability depends on the customer’s location, order total, eligibility, and Shop Pay’s approval process.
What is Shop Pay Installments?
Shop Pay Installments is a payment option that lets eligible customers pay for their order over time through Shop Pay.
How do I use Shop Pay Installments?
If Shop Pay Installments is available for your order, you will see it as a payment option at checkout. Select Shop Pay Installments and follow the instructions to complete your purchase.
Is Shop Pay Installments available for every order?
No. Availability may depend on your location, order amount, product eligibility, billing details, and Shop Pay’s approval process.
Who approves installment payments?
Installment payment approval is handled by Shop Pay and its financing partners. We do not make approval decisions and cannot override a declined application.
Will I still receive my order if I choose installments?
Yes. Once your order is successfully placed and confirmed, we will process it according to our normal order and shipping timelines.
How do refunds work with Shop Pay Installments?
If your return or refund is approved, we will process the refund according to our return policy. Shop Pay or its financing partner will update your installment balance based on their terms.
Who should I contact about installment payments or billing?
For questions about installment approval, payment schedules, missed payments, or financing account details, please contact Shop Pay or its financing partner directly.
For questions about your order, shipping, returns, or product issues, contact us:
Email: info@kotin.com
Phone: (626)995-1310