We work to process and ship orders as quickly as possible. Delivery times may vary depending on your location, the shipping method selected at checkout, product availability, and carrier conditions.
When will my order ship?
Most orders are processed within 3-14 business days after payment is confirmed. Orders placed on weekends or public holidays will usually begin processing on the next business day.
How long does delivery take?
Estimated delivery time is typically 7-30 business days after your order has shipped. Delivery times may vary by destination and carrier service.
Do delivery estimates include processing time?
No. Delivery estimates usually begin once your order has shipped and the carrier has received the package. Please allow additional time for order processing before shipment.
Why is my order taking longer than expected?
Delays may happen due to high order volume, weather conditions, carrier delays, holiday seasons, address issues, or inventory checks. If your order is significantly delayed, please contact us with your order number.
How can I get help with a delayed shipment?
Please contact our support team:
Email: info@kotin.com
Phone: (626)995-1310