We want you to feel confident about your purchase. If you are not fully satisfied with your order, please review the return information below.
Can I return my order?
Eligible items may be returned within 30 days of delivery. Items must be unused, in their original condition, and include all original packaging, accessories, manuals, and proof of purchase.
What items cannot be returned?
Some items may not be eligible for return, including:
Final sale items
Gift cards
Opened or used items
Items damaged by misuse
Items missing original packaging or accessories
Customized, special-order, or clearance items, if applicable
Do I need approval before sending a return?
Yes. Please contact us before sending any item back. Returns sent without approval may not be accepted.
Who pays for return shipping?
Return shipping responsibility may depend on the reason for the return. If the return is due to a product defect or shipping error, we may provide further instructions. If the return is due to personal preference, size, compatibility, or change of mind, the customer may be responsible for return shipping.
How do I start a return?
Please contact us with your order number and reason for return:
Email: info@kotin.com
Phone: (626)995-1310