This guide explains how refunds are reviewed and processed after a return, cancellation, or approved refund request.
When will I receive my refund?
After your return is received and inspected, approved refunds are usually processed within 7-14 business days.
Where will my refund be sent?
Refunds are usually issued to the original payment method used at checkout.
Why has my refund not appeared yet?
After we process a refund, your bank or payment provider may need additional time to post the funds to your account. This may take 7-14 business days, depending on your bank or payment method.
Can I receive a refund to a different payment method?
In most cases, refunds must be issued to the original payment method for security reasons.
Will shipping fees be refunded?
Original shipping fees may or may not be refundable depending on the reason for return and our return policy.
What if I used Shop Pay Installments?
If your order was paid through Shop Pay Installments and your refund is approved, the refund will be processed according to Shop Pay’s installment terms. Your installment balance may be adjusted by Shop Pay or its financing partner.
Need help with a refund?
Email: info@kotin.com
Phone: (626)995-1310