Once your order ships, you will receive a tracking number by email so you can follow the delivery status of your package.
When will I receive my tracking number?
You will receive tracking information once your order has been processed and handed over to the shipping carrier. This usually happens within 3-14 business days after your order is placed.
Why is my tracking number not updating?
Tracking updates may take 24-48 hours to appear after the carrier receives the package. If your tracking number was recently issued, please check again later.
My tracking says delivered, but I did not receive my package. What should I do?
Please first check around your delivery location, mailbox, front desk, building office, or with neighbors. Sometimes carriers mark packages as delivered shortly before the actual delivery.
If you still cannot locate the package, contact us with your order number and tracking number.
My tracking has not moved for several days. Is my package lost?
Not necessarily. Tracking may pause while a package is in transit between carrier facilities. If there has been no update for more than 7 business days, please contact us and we will help investigate.
Need help with tracking?
Email: info@kotin.com
Phone: (626)995-1310