This guide explains product condition terms used on our website.
Are your products new, open-box, used, or refurbished?
Product condition may vary by item. Please check the product page to see whether the item is listed as new, open-box, used, refurbished, or another condition.
What does new mean?
A new product is generally unused and sold in new condition. Packaging and included accessories may vary depending on the product.
What does open-box mean?
Open-box products may have been opened for inspection, display, return, or handling. They may not always include original retail packaging.
What does refurbished mean?
Refurbished products may have been inspected, tested, cleaned, repaired, or restored to working condition. Cosmetic condition may vary.
Will used or refurbished products have cosmetic marks?
Used, open-box, or refurbished products may show signs of handling, such as small scratches, scuffs, or marks. Any major condition notes should be listed on the product page when applicable.
Need help understanding product condition?
Email: info@kotin.com
Phone: (626)995-1310