Understanding Your Order Status

Use this guide to understand the status shown on your KOTIN order page.

Where can I check my order status?
Use the link in your order confirmation or shipping email, or log in to your account on our website. You may need your order number and the email address or phone number used at checkout.

What does “Confirmed” mean?
We have received your order, but it has not shipped yet. Orders are normally prepared and shipped within 5 business days.

What does “On its way” mean?
Your order has been shipped or partially shipped. Tracking information will appear when available. If your order contains multiple shipments, each package may have a separate tracking number.

What does “Out for delivery” mean?
Your package has reached your local delivery area and is expected to arrive soon.

What does “Delivered” mean?
The carrier has marked your package as delivered. Please check your mailbox, entrances, reception area, building office, and with household members or neighbors.

What does “Attempted delivery” mean?
The carrier tried to deliver your package but was unsuccessful. Check the tracking details for redelivery or pickup instructions.

Why has my tracking not updated?
Tracking updates may be delayed during weekends, holidays, high-volume periods, or carrier processing. Some carriers might not provide real-time updates through Shopify. If tracking has not updated for more than 7 business days, contact us.

Can I change or cancel my order?
Contact us as soon as possible. We may be able to help before the order ships, but changes or cancellations are not guaranteed. Shipped orders cannot be changed or canceled.

What information should I provide?

• Order number
• Full name
• Email address used at checkout
• Tracking number, if available

Need help?
Email: support@kotin.com
Phone: (626) 995-1310