If you need to return an item, please follow the steps below so we can process your request properly.
Step 1: Contact us
Email us with your order number, full name, and the reason for your return request.
Step 2: Wait for return approval
Our support team will review your request and confirm whether the item is eligible for return.
Step 3: Prepare the item
Pack the item securely in its original packaging, including all accessories, manuals, cables, parts, and proof of purchase.
Step 4: Ship the return
Follow the return instructions provided by our support team. Please do not send items back without authorization.
Step 5: Return inspection
Once we receive the returned item, we will inspect it to confirm its condition and eligibility.
Step 6: Refund or next steps
If the return is approved after inspection, we will process the refund or provide the next available solution.
Need help starting a return?
Email: info@kotin.com
Phone: (626)995-1310