If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue.
What should I do if my item arrives damaged?
Please contact us within 30 days of delivery and include clear photos of the damaged item, shipping box, packaging materials, and shipping label.
What should I do if my item is defective?
Please contact us with your order number and a description of the issue. Photos or videos may be required to help us review the problem.
What should I do if I received the wrong item?
Please contact us with your order number and photos of the item you received, including any product labels, packaging, or barcode information.
Should I throw away the packaging?
Please keep all original packaging, accessories, manuals, and shipping materials until the issue is resolved. The carrier or our support team may need them for review.
What solutions are available?
Depending on the issue, we may offer a replacement, repair support, return instructions, refund, or another appropriate solution after review.
Need help with a damaged, defective, or wrong item?
Email: info@kotin.com
Phone: (626)995-1310