If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help before the order is processed or shipped.
Can I change my order after placing it?
If your order has not yet been processed, we may be able to update details such as shipping address, contact information, or selected items. Once an order is being prepared or has shipped, changes may no longer be possible.
Can I cancel my order?
Orders may be cancelled only before they are processed or shipped. If your order has already shipped, you may need to follow our return process after receiving the item.
Can I change my shipping address?
Please contact us immediately if your shipping address is incorrect. We can only update the address before the order has been shipped.
What information should I provide?
To help us process your request quickly, please include:
Order number
Full name used on the order
Correct shipping address, if applicable
Reason for change or cancellation
How do I request a change or cancellation?
Email: info@kotin.com
Phone: (626)995-1310