This guide explains where to find your billing information, receipts, and invoices.
Where can I find my receipt?
Your order receipt is usually sent to the email address used at checkout after your order is placed.
Can I get an invoice for my order?
Yes. If you need an invoice, please contact us with your order number and billing details.
Can I change the billing information on my order?
If you need to update billing details, please contact us as soon as possible. Some billing information may not be editable after the order has been processed.
Why does the charge on my statement look different?
Your statement may show the payment processor name, store name, or a shortened billing descriptor. Currency conversion or bank fees may also affect the final amount shown by your bank.
Can I get a tax invoice?
If tax invoices are available for your region, please contact us with your order details and required billing information.
What information should I provide when requesting an invoice?
Please include:
Order number
Full name used on the order
Billing name or company name
Billing address
Email address for invoice delivery
Any required tax ID or business information, if applicable
Need help with billing or invoices?
Email: info@kotin.com
Phone: (626)995-1310